Shipping & Delivery

Thank you for shopping with Marvelous Crystals! We take great care in packing and delivering your orders safely and on time. Please read our Shipping & Delivery Policy carefully to understand how your order will be processed.

1. Order Processing Time

All orders are processed within 2–4 business days (excluding Sundays and public holidays) after payment confirmation.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Orders placed during promotions, holidays, or new product launches may experience slight delays.

2. Shipping Time & Delivery Estimates

Within India: Orders are typically delivered within 5–10 business days after dispatch, depending on your location.
Remote or rural areas may require additional delivery time.
Delivery times are estimated and may vary due to courier delays, weather conditions, or unforeseen events.

3. Shipping Charges

Shipping charges are calculated at checkout based on your order weight and destination.
Free shipping is available for orders above ₹799.
Any applicable shipping fee will be displayed before final payment.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email or SMS.
You can track your shipment directly on the courier’s website or through the link provided in your confirmation email.
If you have not received your tracking details within 5 days of placing your order, please contact us at marvelouscrystals7@gmail.com.

5. Delayed or Missed Deliveries

While we do our best to ensure timely deliveries, delays may occur due to courier service issues, natural events, or holidays.
If your package is delayed beyond 15 days, please reach out to us for assistance.
In case of a missed delivery attempt, the courier will usually try again or contact you directly.

6. Incorrect Shipping Address

Please ensure all delivery details (address, pincode, phone number, etc.) are accurate and complete at checkout.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
If your order is returned to us due to a wrong address, you may be required to pay an additional re-shipping fee.

7. Damaged Packages

If you receive your order in a visibly damaged package, do not accept it from the delivery person.
If you have already accepted it and find the product damaged, please contact us within 48 hours of delivery with photo or video proof at marvelouscrystals7@gmail.com.
We’ll investigate and resolve the issue through a replacement or refund (as per our Refund & Return Policy).

8. International Shipping

Currently, Marvelous Crystals only ships within India.
We plan to expand internationally in the near future — please stay tuned for updates!

9. Contact Us

If you have any questions about your order status or our Shipping & Delivery Policy, please contact us:

📧 Email: marvelouscrystals7@gmail.com
🏠 Address: Muzafferhusain M Saiyed, Nakrat ni Pol, Khambhat, Gujarat – 388620, India