FAQ
Frequently Asked Questions (FAQ)
Welcome to the Marvelous Crystals FAQ page! Find answers to common questions about our genuine stone products, shipping, returns, wholesale availability, and more.
About Our Products
Q: Are all your products made from genuine stones?
Yes! All our products are crafted from 100% genuine and natural stones. We take pride in sourcing authentic crystals and ensuring top-quality craftsmanship in every piece.
Q: Do you offer product customization?
Absolutely! We offer customization options on select products so you can get the perfect size, design, or energy combination you desire.
Q: How do I care for my crystals?
We recommend cleansing your crystals regularly with sage, moonlight, or Selenite plates to maintain their energy and effectiveness.
Packaging & Shipping
Q: How are my products packaged?
Every order is carefully packed with extreme care to ensure your crystals arrive safely and in perfect condition.
Q: How long does shipping take?
Orders are typically processed within 1–3 business days, and delivery time depends on your location. You’ll receive tracking details once your package is dispatched.
Q: Do you offer Cash on Delivery (COD)?
Yes, COD is available in select areas for your convenience.
Q: Do you ship internationally?
Currently, we ship within India. International shipping will be available soon!
Return & Refund Policy
Q: What is your return policy?
We accept returns within 7–15 days of delivery, provided the item is unused and in its original condition.
Q: How do I request a return or refund?
You can contact our customer support team via email or WhatsApp with your order details. Once approved, we’ll guide you through the return process.
Q: Who pays for the return shipping?
Customers are responsible for return shipping costs. If a refund is approved, the original shipping cost will be deducted from your refund amount.
Our Key Advantages
At Marvelous Crystals, we strive to provide the best shopping experience with:
- ✅ Genuine & Natural Stone Products
- 🚚 Door Delivery Across India
- 💎 Premium Quality Craftsmanship
- 🌈 Wide Range of Crystals & Products
- 🛠️ Customization Options Available
- 📦 Safe & Careful Packaging Before Shipping
We’re dedicated to spreading positive energy, healing, and happiness through our products.
Wholesale Availability
Q: Do you offer wholesale options?
Yes! Marvelous Crystals offers wholesale purchasing for retailers and businesses. You can order in bulk at special discounted rates.
Q: How can I apply for wholesale?
To apply for wholesale, please contact our support team via email or WhatsApp with your business details and required products. Our team will guide you through the process and provide pricing information.
Q: Are there minimum order requirements?
Yes, wholesale orders have minimum quantity requirements depending on the product category. Please reach out to our team for details.
Contact & Support
Q: How can I reach customer support?
You can contact us anytime via:
- 📧 Email: marvelouscrystals7@gmail.com
- 📱 WhatsApp: +91-9725122434
We’re here to help you 7 days a week!